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Returns and Refund Policy - Penis Enlargement and Erectile Dysfunction Treatment

Returns and Refund Policy

Returns and refund policy

At TitanGelKenyaOnline.com, we are committed to offering high-quality products and exceptional service. We want you to feel confident in every purchase you make with us. If something doesn’t meet your expectations, we’re here to help with clear, straightforward policies to ensure your satisfaction.

Overview of Our Returns and Refunds Policy

Our returns and refunds policy applies to all purchases made through TitanGelKenyaOnline.com. Due to the nature of our products, we can only accept returns and provide refunds for items that are unopened and in their original packaging. You must contact us within 2 working days from receiving your order.

We offer two options:

  • Replacement: If you’re not satisfied with your product, we can replace it with a new item.
  • Refund: You may also request a full refund under specific conditions detailed below.

Conditions for Return and Refund Eligibility

To be eligible for a return or refund:

  1. Unopened Products: The product must be unused and in its original packaging. For hygiene and safety reasons, we cannot accept returns of opened products.
  2. Notification Within 2 Working Days: You must inform us within 2 working days of receiving the item that you wish to return or request a refund.

These conditions ensure that our customers receive products that meet the highest standards of safety and quality.

Replacement Policy

If the product does not meet your expectations, we are happy to offer a replacement. The product must be in its original, unopened condition, and you must contact us within 2 working days of purchase. Once we receive and review your request, we will guide you through the replacement process. Our team strives to process replacements quickly and efficiently.

Money-Back Guarantee

Your satisfaction is our top priority. If you are not entirely satisfied with your purchase and prefer a refund, we offer a money-back guarantee under these conditions:

  • The product must be unopened and in its original packaging.
  • You must request a refund within 2 working days of receiving your order.

Please note, opened or used products are ineligible for refunds. Refunds will be processed using the original payment method, and you’ll receive your refund promptly once your request is approved.

Steps for Returning a Product

To initiate a return or request a refund, follow these steps:

  1. Contact Us: Reach out within 2 working days of your purchase via WhatsApp or by calling +254112891224. Provide your order number and a brief description of the issue.
  2. Proof of Purchase: We may request proof of purchase, such as an order confirmation or payment receipt.
  3. Return Authorization: Once your request is reviewed, we will provide instructions on how to return the product, including shipping details.
  4. Return the Product: Package the product securely in its original condition and send it back to us. Shipping costs for returns will be the responsibility of the customer unless the return is due to an error on our part.

Shipping Costs for Returns

Unless the return is due to our error (e.g., wrong product or damaged item), customers are responsible for the shipping costs associated with returning products.

Exceptions and Non-Returnable Items

We do not accept returns or refunds for:

  • Opened or used products.
  • Products purchased more than 2 working days ago without prior notification.
  • Products damaged or altered after delivery.

Please ensure you inspect your product upon delivery and before opening it to avoid any misunderstandings.

Contact Information

For any inquiries regarding returns or refunds, you can contact us via:

  • Phone: +254112891224
  • Business Hours: Monday to Saturday, 9:30 AM to 6:30 PM.

Our team is dedicated to assisting you and ensuring a positive shopping experience with TitanGelKenyaOnline.com.

Final Thoughts

At Titan Gel Kenya, your satisfaction is our priority. We are committed to providing a smooth and fair return and refund process to ensure that you are completely satisfied with your purchase. Thank you for choosing TitanGelKenyaOnline.com! We look forward to serving you again.